SARA
Multi-Agent RAG · ServiceNow Incident Resolution
- Date
- Jun 2026
- Role
- Agent orchestration · retrieval
A production multi-agent RAG pipeline that classifies and root-causes ServiceNow incidents, then routes each to the right engineer.
Agent orchestration plus a hybrid retrieval path — Qdrant vector search with Cohere reranking — reading two knowledge collections across four incident categories.
- LangGraph
- Azure OpenAI
- Qdrant
- Cohere Rerank
- FastAPI
- Docker
- −75%
- Mean resolution time
- 94%
- Classification accuracy
- 300+
- Engineer-hrs / month saved